FAQ

Trader‑built VPS. Low‑latency routes, NVMe storage, and 24/7 monitoring.

Frequently Asked Questions

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Direct peering with brokers and Tier‑1 ISPs, short network paths, NVMe storage, and tuned schedulers. We reduce latency variance and maintain throughput under load.

Live: Malaysia, United Kingdom, Australia. Additional regions are scheduled based on demand.

Yes. Choose pre‑configured images or request custom setup during order. You can also deploy via startup scripts or CI.

No. TerraCloud is an infrastructure provider. You control terminals, strategies, and execution.

Yes. We schedule a zero‑downtime cutover window and provide verified rollback steps.

Billing, Terms, and Ops

Practical details for day‑to‑day operation.

Which payments do you accept?

Major cards and common gateways. Availability may vary by region. Taxes are calculated at checkout where applicable.

Is yearly billing available?

Yes. Monthly and annual terms are supported. Annual terms include promotional pricing when available.

Do you offer volume discounts?

Yes. Multi‑instance and portfolio deployments can qualify. Contact sales.

Are there limits on terminals or processes?

No artificial caps. Use is limited by your plan resources. We can recommend sizing based on your load profile.

What is your refund policy?

30‑day money‑back guarantee on first purchase per standard terms. SLA credits apply for covered incidents.

How do you handle security?

Hardened images, firewall profiles, access auditing, and isolated tenants. You control keys and credentials.

Need a specific region or broker?

Tell us your targets. We’ll map the shortest path.